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Job Summary: Medical health assistant providing customer service for a new model of healthcare, schedule appointments, manage phones/email/paperwork, organise payments and help promote our service in the local community.

Job Details: BUSINESS - https://osana.care

ROLE - Medical Receptionist

EMPLOYMENT - Permanent full-time

SCOPE:

· Manage in-bound customer queries via in-box, phone, fax and email

· Communicate Osana mission and model of care to drive patient enrolment

· Schedule appointments and liaise with care teams

· Greet patients at the clinic and organise patient flow

· Manage paper documents including clinical information using fax, scan and shredder

· Manage documents on shared folders and ensure privacy policy is followed by staff

· Ensure diligent follow-up on patient queries and support tracking of patient leads

· Take payments via EFTPOS, over phone and payment Apps plus issue invoices

SKILLS:

· Highly organised, energetic, efficient worker, keen to learn at a fast pace

· Excellent interpersonal skills, effective written and verbal communications

· IT savy – Proficient in Word templates/formatting, basic Excel spreadsheets and PowerPoint. Experienced in using shared folders and online/mobile Apps

· Can-do attitude and able to own and solve problems

· Able to multi-task and work efficiently in a start-up environment

· Capacity to communicate new concepts succinctly and effectively

EXPERIENCE - Medical receptionist

TERMS - Salary package up to $55,000 per annum, Hours 8-4pm weekdays, Training and professional development opportunities included

WHY CHOOSE THIS ROLE:

· Unique opportunity to work in a new start-up that will change healthcare in Australia

· Help patients focus on their health and well-being in a proactive way

· Be part of a dynamic team that will embrace quality improvement, customer service and social impact, whilst having fun and learning

Job Type: Full-time

Salary: $45,000.00 to $55,000.00 /year