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Job Summary: Joondalup WA We have a fantastic opportunity to really make a difference by working for a forward-thinking University and taking a lead role in delivering a world class experience for students, whilst also delivering against business growth targets.

Job Details: The successful candidate will have the following attributes and capabilities:
Able to set an engaging vision for the team, and ensure processes and activities align to this. Can show step improvements in staff productivity through an inclusive approach to performance management.
Able to engage and influence at a senior level, whilst understanding front line colleague challenges and needs also.
Able to effectively demonstrate and set up agile ways of operating.
Have a high level of analytical, written and verbal and communication skills.
Ability to articulate benefits of delivering a fully integrated, market leading Customer Experience.
Extensive skills influencing and networking – with the drive to make a tangible difference to the experience of the thousands of students at ECU.
A positive self-starter with an adaptable approach to delivering outstanding results.
A passion for continuous improvement and process efficiency – proven at being able to create opportunities for increased delivery by removing processes that are not easy for staff or customers.
A passion to deliver an outstanding experience for the customer, and an understanding of customer needs throughout the lifecycle.
Key Criteria
Extensive experience leading Sales / Business Growth / Customer Experience teams to deliver improved results aligned to a defined strategic direction.
The ability to demonstrate value-add through the use of customer, acquisition and retention metrics at the senior leadership level.
Experience of using a CRM (ideally Salesforce but not essential) to efficiently deliver improved customer results via conversion and engagement Campaigns. Understands best practice linked to lead nurturing and enquiry management, constantly looking for ways to test and optimise.
Experience in using and leveraging analytics and insights to identify growth opportunities. Ensuring these opportunities identified are targeted for maximum return on investment.
Demonstrated experience managing vendors, contractors, consultants and staff.
Demonstrate extensive experience incorporating project and change management principles to achieve business outcomes including; defining project scope, business cases and proposals in an environment of distributed authority and autonomy, and implementing process change and technology across multiple business units.
You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence.

ECU is a smoke-free campus.

Benefits & Remuneration
This ongoing full-time position attracts a generous remuneration including 17% University superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our website Employment Opportunities.

Contact
Suitably experienced applicants are welcome to email Phil Holley on p.holley@ecu.edu.au for more information.

How to Apply
Upload your CV along with a statement (maximum of 2 pages) addressing the criteria above, giving clear examples of where you have demonstrated these capabilities.

Closing Date:
Applications close on Sunday, 8 March 2020 at 11:30pm (AWST).

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.