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Job Summary: Our mission is to grow good and deliver sustainable growth. This means that we operate in a way that is conscious of the impact on the world around us while remaining competitive. And people like what we do. We have more than 100,000 followers on social media, in 2017, we were Australia’s fastest growing super fund, and in 2018 have more than $2.6 billion in funds under management and more than 35,000 members and investors. We are a certified B Corp who is recognized as one of the ‘Best in the World companies of 2018’ by B Lab. Our people are purpose driven and have a strong connection to who we are and what we do.

Job Details: Your responsibilities and what you’ll be doing:

Be the advocate for the customer in every internal conversation and enable our internal teams to better understand what our customers want and would improve their customer experience
Optimize and improve the customer journey, CRM platform, content creation, and the website design through interpreting data from our external IT platforms and communicating this to all internal customer teams (marketing, sales, client services, product, operations)
Liaise with outsourced IT customer platform providers to interpret data and suggest improvements
Works closely with and communicate external data with all internal customer teams (marketing, sales, client services, product, operations) to assist and empower decision making
Identify and define process flows and develop user stories
Drive and deliver customer project outcomes