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Job Summary: Splend is Australia's market leader in providing vehicle rental solutions for drivers who participate in the on-demand rideshare and delivery industries, such as uberX and UberEATS. As a result, Splend provides Members with the ability to become their own boss and the opportunity to earn a great income. We provide more than just a vehicle; we provide every Splend Member with a dedicated Member Success Representative (MSR) to ensure we created long-term, successful on-demand drivers. Visit www.splend.com.au/careers to find out more.

Job Details:

Splend is Australia's market leader in providing vehicle rental solutions for drivers who participate in the on-demand rideshare and delivery industries, such as uberX and UberEATS. 

As a result, Splend provides Members with the ability to become their own boss and the opportunity to earn a great income.

We provide more than just a vehicle; we provide every Splend Member with a dedicated Member Success Representative (MSR) to ensure we created long-term, successful on-demand drivers.

Visit www.splend.com.au/careers to find out more.

What does a Member Success Representative do?

• Think account manager, with all the client nurturing, minus the pushy commercial sales targets


• You will be creating unforgettable experiences when you present new Members with a brand new car and giving them the opportunity to earn an income to support their family and or their careers


• You'll be providing ongoing guidance and advice to our Members on how to become more profitable and to maintain a higher driver rating with Uber


• You will provide coaching and feedback to our Members to ensure that their behaviour stays aligned to their contracts


• You will create deep and long-lasting relationships that go beyond the levels of service they would expect. These include monthly catch ups with each of your Members. Much like any good relationship, you will need to have two-way conversations with Members, including hard conversations around meeting their rental contract obligations

Who are you?

• You will have excellent customer experience skills that have been honed and sharpened in your previous jobs


• You will ideally also have some working knowledge of Uber. Bonus points if you've been au uberX, UberBLACK or UberEATS driver before!


• Some experience working with people from a variety of different cultural backgrounds is a big plus as is the ability to speak languages other than English


• Attention to detail is paramount. It's the little things that count and we need you to be able to notice them where others can't


• Being a startup no day is the same.  You may be asked to perform duties outside of this job description. So a team player is a must!

If this sounds like you, Apply today!